I’ve worked in enough companies and I’ve had enough managers to realize that there is a common pattern. Most companies expect people to be productive, respectful, and have a good attitude, but they don’t implement the needed actions to promote those outcomes.
Imagine yourself in the following situation. You know your team, their strengths and their weaknesses. You know which members need to improve and in which areas. Like most, your team is made up of a variety of people: members who are eager to learn, who read everything they find, and others who don’t, for any number of reasons.
Even when you try to remind them to spend work time learning—remember, improving is part of the job—they don’t do it. They always have too much to do and can’t find the time.
Following our series about startup culture, I would like to talk about the ShuttleCloud engineering team. Our engineering team is really small compared to most startup companies: there are only 6 engineers in it. However, we’ve achieved great things. We are proud to list Gmail, Google Contacts and Comcast among our clients.
We’re able to cope with Service-Level Agreements (SLAs) of 99.7%. Every day we perform more than 12,000 new migrations, which involves 12 million emails and 2.5 million contacts, supported through 247 different providers. We move 1TB of data every 6 hours, more than 220 TB per month and 6TB per hour during spikes.
So how is such a small team able to cope with this and, at the same time, be happy, restful and ready to grow and improve every day?
Importing 1.2 million contacts and 48 million emails every day to Gmail
At ShuttleCloud, a fast-growing start-up, our challenge has been to develop the most efficient platform architecture to import billions of messages or email contacts for our major customers, including Gmail, Comcast, and Time Warner Cable.
ShuttleCloud moves more than 400 million contacts per year, close to 35 billion emails. This functionality is available to all Gmail users, a total of 900 million users. Having important clients means really demanding SLAs (Service-Level Agreements), up to 99.5% in some cases.