Posts tagged "Customer Experience"

How ShuttleCloud technology is integrated into our clients’ user interfaces

All users harbour valuable information in their email, from contacts to messages containing important data. That’s why, if you want to start using another email provider, you will want to migrate all that information to your new account, although you will need a simple process to do so.

ShuttleCloud can allow your company to offer new users the option of transferring those valuable emails and contacts from another provider to yours, easily.

We offer to our customers integration with more than 200 email providers, including Gmail, Outlook and Yahoo, which already allow their users to transfer that personal data. ShuttleCloud helps companies with a large client base to increase the growth of their users, as well as their commitment over time, allowing them to import emails, contacts or other data from another provider in a simple, scalable and secure way.

Integration as if by magic

At ShuttleCloud we work with the leading email and address book providers on the market. In fact, the ShuttleCloud migration platform makes it possible to migrate 30 million emails and more than 3 million contacts from dozens of providers each day.

If you are also interested in offering your users the possibility of migrating their personal data from more than 200 providers, you’re probably wondering if the integration of our technology with your user interface will be simple and accurate. The truth is that our technology adapts easily. Later we will show you that integration in the interfaces of some of our clients, to prove it to you.

Thanks to this the user experience is enhanced, minimising possible hassles when changing email systems. At the same time, you will maintain complete control over the user interface during migration. In the same way, this perfect integration makes it possible to improve user activation when importing contacts from a virtual address book.

In this way you will bolster the use of your service by users (by having all the data in one place, they will stay longer in it) and your user cancellation rate will decrease.

Some examples of integration

So you can check out how ShuttleCloud integrates with some of our partners, it is best if you see for yourself. Let’s start by showing you how easy it is to import emails and contacts using ShuttleCloud technology within Gmail. The integration of Gmail with our API is such that it guarantees us that users do not abandon the Gmail experience. No wonder hundreds of thousands of Gmail users import their data via ShuttleCloud every month.

For a user to import all he has to do is click on the sprocket on the right side of his inbox, and then on Settings. Once there he goes to Accounts, Import, and then Import Emails and Contacts. When this option is selected he will be able, for example, to transfer emails from an Outlook account.

For this he will first have to indicate his email address and password. The process is automatic, and ShuttleCloud uses SSL and/or Auth security standards to guarantee security. When the process is finished the user will receive an email notifying him. At that time he will find a new folder in the left column of Gmail with all the emails that he has migrated.

In this video you will appreciate even better how ShuttleCloud technology is perfectly integrated into the Gmail interface, so that importing contacts and emails is very simple:

Transferring contacts from Google’s address book is also very easy. The user only has to access Google Contacts, click More in the column on the left, and then click on Import, without leaving the platform.

ShuttleCloud has also launched an integration for transferring of contacts into Yahoo that allows users to increase the number of providers from which they can import information. Again, the user interface has been respected, in this case that of Yahoo, thanks to our API.

These are not the only examples. Here you can appreciate the email migration portal for Comcast Xfinity created by ShuttleCloud. This portal eliminates the complex management of email transfers and also includes top-notch support so that everything goes smoothly.

By filling in the fields Transfer From This Email and Transfer to this Comcast Account, the user can conveniently start the migration. Just as easy is the process to migrate contacts from Gmail, Yahoo, or Outlook to Comcast through the portal hosted by ShuttleCloud.

You can also visit the “previous” migration portals of the prestigious universities such as Harvard and Stanford universities. In both cases, the process to carry out the migration through ShuttleCloud is the same (enter the credentials of the origin and destination accounts, wait for the migration to take place, and receive an alert when it finishes). Even the design is similar, but we have adapted the portals to each university to tailor them perfectly to their specific designs and user interfaces.

Do you want to enjoy ShuttleCloud?

ShuttleCloud can help your users easily migrate emails and contacts from more than 200 providers. Thanks to it you can increase the commitment and retention of your users by improving their experience through an impeccable integration between ShuttleCloud and your interface.

Contact us if you want to increase the value of your service for your clients through our technology. Do you need help? Visit our support forum.