Posts by "Angel Mendoza"

Europe likes its national email providers.

Email Providers in Poland

One of the noticeable trends in my research as an email geek is that European ISPs and email providers such as Orange, Sky, TIM (Italia), KPN, #1und1 possess a firm foothold on the email usage of their respective countries:

By nature, my curiosity took me immediately to Poland, where I have many friends and spent one Christmas holiday. Lots of Zurek, Bigos, Zubrowka, and of course, Pierogies. 

The trend mentioned above continues in the eastern bloc, according to Research Gemius/PBI (the standard of internet audience measurement in Poland); aside from Gmail, all the other leading email services are Polish ( wp.pl, onet.pl, interia.pl, o2.pl ), and they account for 17+ million users in a market of an estimated 27 million users.

Email usage in Poland

In Latin America, where I was born and raised, except for a couple of countries, the foothold is held by Microsoft brands (Outlook, Hotmail), Gmail, and Yahoo. More to come. 

Who checks work email on vacation? Half the world does –> and I thought I was the only one 🤔

Nearly half the people polled on an Ipsos survey say they either agree or somewhat agree (47%) that they never check work messages/emails while on vacation.

For me, this is impossible; I need to know what’s happening (curiosity killed the cat). Am I the only one?

I’m not too fond of long vacations — I can get mental clarity and be back on the saddle with a week’s break at the most. I am also definitely not 🇩🇪German ; almost 70% don’t check work email on vacation.

I’m more 🇷🇸 Serbian (30%) or 🇯🇵 Japanese (32%). So the next time I take a “break” it will be with my like-minded people from Belgrade or Tokyo 🙂

French Email Providers, compared to Europe

French Email Providers

In France, 30% of users rely on domestic French email providers. #ViveLaFrance

According to Litmus, Orange and SFR are among the five most popular email clients in France, with market shares of 26.6% and 9.3%, respectively.

This percentage resembles the number of users in #Italy that use Italian email providers such as TIM (Telecom Italia), Virgilio, and Libero. https://blog.shuttlecloud.com/italian-email-providers/

Germany prefers national email providers such as WEB.DE, GMX, Freenet.de, and Strato almost double as their French and Italian counterparts. https://blog.shuttlecloud.com/email-providers-in-germany/

In Spain, we depend on Gmail, Outlook, and Yahoo for our consumer email needs. The days were someone had a Telefonica email are long gone. 

Gmail, 15+ years and running better than ever

Sixteen years ago, Google surprised many with Gmail’s launch, its own web-based email client. Now it’s the #1 client in the world.

According to Litmus, it now reigns supreme among email clients worldwide. Based on data collected from 1.09 billion emails opened, Gmail is #1, with 38% of the market share. Apple’s strong foothold on the desktop and mobile phone industry also provided it with a 38% market share when we combine both experiences together.

Gmail #1 Email Client in the World

With 1.5 billion users, Gmail has grown into one of Google’s most successful products and the most popular email client in the world.

Let’s see what the next years contribute to this dominance especially in the business email space https://blog.shuttlecloud.com/cloud-business-email-market-to-double-by-2024/

Dutch Email Providers

Per a national email survey from Spotler Gmail and Hotmail (Outlook.com) are neck and neck as the most used email providers in the Netherlands.

While national providers like KPN and Ziggo are most popular among the older Dutch population.

Answer to which e-mail providers do you use in the Netherlands?

60% of people surveyed said they used Gmail, and another 60% said they used Hotmail.

Let’s remember that most people have more than one email account.

Some exciting conclusions, especially for web marketers, are the following:

  1. More than half of the Netherlands reads their emails on a smartphone
  2. 88% of Dutch people subscribe to at least one email newsletter in the past year
  3. 73% have bought something at least once in the past year due to a mailing list.

#2 and #3 are a result of email communication being considered a more diverse communication channel than social media. Primarily the subscription to email newsletters for discounts, brand interest, and a surprise when it’s your birthday.

Cloud Business Email Market to double by 2024

The cloud business email market will double by 2024. Led by GSuite (Google) and Office365 (Microsoft) — business email is expected to grow from $40 billion to $80 billion in just four years per a study by Radicati.

If your company is still maintaining on-premise infrastructure, you might be missing out on:

  • Lower deployment and implementation costs
  • A smaller IT department
  • Predictable ongoing costs
  • Refocusing IT resources for more valued projects
  • Higher uptime and a better product

With companies like open-Xchange via OX App Suite, Icewarp, and Zoho bringing different variables into the mix ( opensource, privacy, price points), the business email wars will be heating up in the next coming years.

Cloud business email market to double by 2024
Cloud business email market to double by 2024

Covid-19 impact on digital communications + our growing dependence on ISPs

  1. 93% of Americans view a significant interruption to their internet, cellphone service as a very or moderately big problem during the COVID-19 outbreak.
  2. 75% say they have used email or messaging services to communicate with others, while 70% report that they have searched online for information about the coronavirus. 
  3. 64% think the internet and phones will help but are not a replacement for face-to-face encounters.
  4. 16% report using the internet or email to connect with doctors or other medical professionals due to the outbreak.

These are some of the key findings from a Pew Research Center survey of U.S. adults conducted online between March 19-24: https://www.pewresearch.org/fact-tank/2020/03/31/americans-turn-to-technology-during-covid-19-outbreak-say-an-outage-would-be-a-problem/

Internet providers such as Comcast, Verizon, ATT, Charter, and Frontier have the growing responsibility to secure and improve their infrastructure. Allowing Hundreds of Millions to communicate, work from home, and especially not to freak out.

Finally, call me old school, but I agree with point #3. I subscribe to the adage that 80% of communication is non-vocal. Body language and tone cannot be replaced via digital communications. 

How Cyber Planking helps unite ShuttleCloud during the quarantine!

How the best work-from-home tool can be attempting to be human!

March 26th, 2020

We’re all here; it is unavoidable. Current world events have most of us and our teams working from home. There are millions of articles on how to be productive remotely, how to set up your home office, and what are the best tools to use.

What I find missing are articles on how to keep your culture going, how to stay “human” and not become virtual avatars. How to keep the unique identifiers that make our teams special and make us bond at the workplace.

One of ShuttleCloud’s core values is“we are in the trenches, together,”we are a team that helps each other out. Don’t get me wrong; you can still do this remotely. I know remote companies that do this every day.

However, how do you adapt if this is your new reality? In a team full of camaraderie, high fives, and jokes, what can we do?

Spoiler: I don’t have a definite answer, but I have cyber planking:

Our founder Eduardo, taking on the challenge

Yes, every day at 12:33 pm, the ShuttleCloud team unites, we put our laptops down, see our faces in a non-meeting environment, make a joke or two, and then we plank:

Rafa having a great laugh!

What’s been even better are people who are not planking joining in. Why? I guess it’s because we are in the trenches together.

Tomas uses his baby as a weight

All you need is the following:

  • Your favorite video conference software
  • A designated timer (they do not get to plank 😞)
  • And once somebody falls, have them shout out their name.

And of course, make it into a challenge:

Competition makes everything better, we compete individually and by tiers

Recap on Slack included:

Carlos does a great job as our timekeeper

In the spirit of competition, our team average is 2:52, with a median of 2:46. I want to call out our friends at SheetGo & MarketGoo (fully-remote team, not sure about fit) and get their times.

I would also like to remind leaders not solely to focus on productivity tools in these coming months but also to keep in mind the well being of your teams. Let your culture and values guide you.

So stay safe, keep productive, and be “human” as best you can.

Our team just can’t beat Uma’s (Ryan’s dog) time:

Ryan's dog Uma is our plank champion!

Italian Email Providers

Italiaonline, the parent company of both Libero and Virgilio mail, has a solid footing in the Italian email market. With more than 11.1 million monthly users, it is the preferred email provider over both Outlook and Yahoo.

According to data from Audiweb / Nielsen, the breakdown of monthly active users in Italy is the following:

  1. Gmail – 19.2 million users
  2. Virgilio and Libero – 11.1 million users
  3. Outlook – 6.2 million users
  4. TIM (Telecom Italia) – 4.0 million users 
  5. Yahoo! – 2.0 million users

German Email Providers

The business market in Germany has always been fascinating to me — Email providers are no different. The main email providers in the German Email Market: Deutsche Telekom & United Internet AG (WEB.DE, GMX, Freenet.de, Strato)  launched “E-mail made in Germany” initiatives in 2013 and those efforts have not been in vain.

Per a study by Convios Consulting GmbH around 67% of German Internet users have their main email inbox provided by a German Provider. Das ist gut!

GMX (25.3%), WEB.DE (23.9%), Gmail (14.8%), Outlook (9.3%), T-Online (8.4%), 1&1 (3.6%), Freenet (2.5%)