Posts by "Angel Mendoza"

Covid-19 impact on digital communications + our growing dependence on ISPs

  1. 93% of Americans view a significant interruption to their internet, cellphone service as a very or moderately big problem during the COVID-19 outbreak.
  2. 75% say they have used email or messaging services to communicate with others, while 70% report that they have searched online for information about the coronavirus. 
  3. 64% think the internet and phones will help but are not a replacement for face-to-face encounters.
  4. 16% report using the internet or email to connect with doctors or other medical professionals due to the outbreak.

These are some of the key findings from a Pew Research Center survey of U.S. adults conducted online between March 19-24: https://www.pewresearch.org/fact-tank/2020/03/31/americans-turn-to-technology-during-covid-19-outbreak-say-an-outage-would-be-a-problem/

Internet providers such as Comcast, Verizon, ATT, Charter, and Frontier have the growing responsibility to secure and improve their infrastructure. Allowing Hundreds of Millions to communicate, work from home, and especially not to freak out.

Finally, call me old school, but I agree with point #3. I subscribe to the adage that 80% of communication is non-vocal. Body language and tone cannot be replaced via digital communications. 

How Cyber Planking helps unite ShuttleCloud during the quarantine!

How the best work-from-home tool can be attempting to be human!

March 26th, 2020

We’re all here; it is unavoidable. Current world events have most of us and our teams working from home. There are millions of articles on how to be productive remotely, how to set up your home office, and what are the best tools to use.

What I find missing are articles on how to keep your culture going, how to stay “human” and not become virtual avatars. How to keep the unique identifiers that make our teams special and make us bond at the workplace.

One of ShuttleCloud’s core values is“we are in the trenches, together,”we are a team that helps each other out. Don’t get me wrong; you can still do this remotely. I know remote companies that do this every day.

However, how do you adapt if this is your new reality? In a team full of camaraderie, high fives, and jokes, what can we do?

Spoiler: I don’t have a definite answer, but I have cyber planking:

Our founder Eduardo, taking on the challenge

Yes, every day at 12:33 pm, the ShuttleCloud team unites, we put our laptops down, see our faces in a non-meeting environment, make a joke or two, and then we plank:

Rafa having a great laugh!

What’s been even better are people who are not planking joining in. Why? I guess it’s because we are in the trenches together.

Tomas uses his baby as a weight

All you need is the following:

  • Your favorite video conference software
  • A designated timer (they do not get to plank ūüėě)
  • And once somebody falls, have them shout out their name.

And of course, make it into a challenge:

Competition makes everything better, we compete individually and by tiers

Recap on Slack included:

Carlos does a great job as our timekeeper

In the spirit of competition, our team average is 2:52, with a median of 2:46. I want to call out our friends at SheetGo & MarketGoo (fully-remote team, not sure about fit) and get their times.

I would also like to remind leaders not solely to focus on productivity tools in these coming months but also to keep in mind the well being of your teams. Let your culture and values guide you.

So stay safe, keep productive, and be “human” as best you can.

Our team just can‚Äôt beat Uma‚Äôs (Ryan’s dog) time:

Ryan's dog Uma is our plank champion!

Italian Email Providers

Italiaonline, the parent company of both Libero and Virgilio mail, has a solid footing in the Italian email market. With more than 11.1 million monthly users, it is the preferred email provider over both Outlook and Yahoo.

According to data from Audiweb / Nielsen, the breakdown of monthly active users in Italy is the following:

  1. Gmail – 19.2 million users
  2. Virgilio and Libero – 11.1 million users
  3. Outlook – 6.2 million users
  4. TIM (Telecom Italia) – 4.0 million users 
  5. Yahoo! – 2.0 million users

German Email Providers

The business market in Germany has always been fascinating to me — Email providers are no different. The main email providers in the German Email Market: Deutsche Telekom & United Internet AG (WEB.DE, GMX, Freenet.de, Strato)¬† launched “E-mail made in Germany” initiatives in 2013 and those efforts have not been in vain.

Per a study by Convios Consulting GmbH around 67% of German Internet users have their main email inbox provided by a German Provider. Das ist gut!

GMX (25.3%), WEB.DE (23.9%), Gmail (14.8%), Outlook (9.3%), T-Online (8.4%), 1&1 (3.6%), Freenet (2.5%)

The Global Email Market

The email market keeps growing at a steady pace and will reach nearly 5 billion users by 2024.

It was in October of 2018 that Gmail announced it had reached 1.5 billion active accounts: https://twitter.com/gmail/status/1055806807174725633

The worldwide email user market also follows suit. According to the Radicati Group, email is expected to grow to 4.4 billion unique users by 2024. 

Email accounts are also expected to reach 1.86 accounts per person. I, for one, already have five (two business and three personal).

Angel Mendoza

Vice President

Three user scenarios for easy email migration into G Suite

If you are interested in using our G Suite email migration tool, there are three primary use cases for your consideration:

  • End-user driven (online)
  1. Firstly, create all the user accounts within your new G Suite domain. Follow the steps located here for bulk or individual user creation.
  2. Go to the Marketplace website and install our tool following this link.
  3. Click on ‚ÄúDomain install‚ÄĚ to allow your users to migrate their email by themselves.
  4. Send them an email including these steps on how to begin migrating. Your users will be able to migrate their email by themselves at https://gsuite.shuttlecloud.com
  • Admin-driven (online)

As a G Suite Admin, you can migrate all the email accounts of your organization by yourself. You have to follow similar steps to the ones detailed above:

  1. Once you create all the user accounts within your new domain, go the Marketplace website and install our tool following this link.
  2. Then, click on ‚ÄúDomain install.‚ÄĚ
  3. After launching the app, you will be taken directly to https://gsuite.shuttlecloud.com. From here, as an administrator, you will be able to migrate messages from the old email accounts into the new user accounts one by one.
  • Admin-driven (offline)

You can provide us with a CSV, and we will load all those migrations for you. You will have to follow the steps below:

  1. Write to project@shuttlecloud.com asking for our bulk migration option, and we will provide you with the cost, instructions and a template for the CSV.
    • (The template requires the old user email address, old user password, and mapping from old email to the new G Suite email address).
  2. Create all the user accounts within your new domain. Follow the steps located here for bulk or individual user creation.
  3. Go to the Marketplace website and install our tool following¬†this link. Then, click on ‚ÄúDomain install.‚ÄĚ
  4. Provide the CSV template filled-in to your ShuttleCloud customer representative.
  5. We will begin your email migration. As soon as the migrations are complete, we will let you know.

Email providers supported by ShuttleCloud

One of ShuttleCloud API’s differential values is the large number of supported email providers. Currently, our platform supports email and contacts migrations from 247 email providers.

Thanks to that, our customers can help their users import email and contacts easily, reducing the friction users face when they switch to a new provider.

This is the complete list of email providers supported by ShuttleCloud (updated on 28.02.2017):

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Customer Stories | Gmail

Gmail Enhances the Onboarding of 1+ Billion Users Thanks to ShuttleCloud’s Migration Solution

Gmail is Google’s free ad-supported email service. With more than 1 billion active users, Gmail is the biggest free email provider in the world. Moreover, it is very popular among companies, with 60% of mid-sized US companies and 92% of startups choosing Gmail as their business email provider.

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Customer Stories | Comcast

Comcast Enhances New Users’ Onboarding with ShuttleCloud

Comcast, the leading American mass media company, is one of the largest broadcasting and cable providers in the world. Through the XFINITY Connect web portal, Comcast provides email and voicemail access to its high-speed internet/voice customers.

The Comcast XFINITY¬†team wanted a solution that would improve new users’ onboarding by seamlessly importing emails and contacts from their previous webmail providers.

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Email, a consumer service and a business necessity

‚ÄúThe way I first perceived email was, it was something my parents did for work.‚ÄĚ These words are from a 21 year old senior interviewed by the Wall Street Journal for an article on the perception of email amongst ¬†younger generations.

Our first reaction when we started reading was that it was going to be yet another article forecasting email’s imminent demise. But in reality, it’s clear that insights like these actually help us understand that there still is a future for email as a communication tool.

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