Posts in "email"

The design behind ShuttleCloud’s migration portals

We are proud of our portals. They allow the end-user to migrate their emails and contacts from one provider to another quickly and efficiently.

On the outside they seem simple and pain-free. And Ultimately, that’s our goal. But there’s a lot of work that goes on behind the scenes to make this possible.

Why do we need a migration portal?

ShuttleCloud works with the world’s biggest email providers. Our migration platform makes it possible to migrate 30 million emails and more than 3 million contacts each day.

It works by integrating our clients’ technology with their user interface, However, integrations are long and tedious, they require customization and massive workforce from engineering.

So, our goal was to design a migration portal that would allow adaptation to each client’s aesthetic brand guidelines avoiding customization, as well as maintaining a controlled user journey.

We also wanted to create a straightforward prototype that would help our prospective leads understand how to use our tool.

Low fidelity wireframes

Before setting any design decisions in stone, we tested the portal’s flow through wireframes. After reiterating a few times, we delivered two versions that were ready for early usability testing.

Here we were testing the user experience with Ryan, who had never seen the portal before.

Analytics data

​Qualitative research, i.e. usability testing sessions, allowed us to identify potential usability issues early, which made it quick to fix them before a single line of code was written. 

High fidelity wireframes

After validating our design assumptions, it was time to proceed with the high fidelity wireframes and refine and polish the designs until their completion. This process involved both designing for mobile and desktop devices.

The ​​​Design system

We first created a design system with ShuttleCloud branding: components, palette color, font, buttons, etc. Then, we went through a thorough examination of font readability and color contrast. Finally, we delivered a coding-ready design that standardizes the graphical interface of the service. It was documented in a User Interface style guide.

Design Versatility

To achieve design versatility we created a design guide of easily modifiable components and styles. This system allowed experimenting with color schemes, typography, and styles to see what looked best. Making changes to the design was fast and efficient. But most importantly, it helped us quickly adapt to a different brand aesthetic, so that we could reach new leads with a migration portal that was ready to implement.

If you would like to put our portal to the test, get in touch and we’ll be happy to help.

6 Reasons Why People Use Gmail

With 1.5 Billion users, Gmail is the most used email service in the world! But why is it so popular?

  1. It connects with other platforms

Google was created in 1998 and since then has been expanding its long list of online products including; Drive, Maps, Hangouts and Photos. What’s great is that they all sit under one roof and integrate perfectly with each other. On top of this Gmail can integrate with over 4,000 3rd party apps.

original gmail
original gmail 2004
  1. You can use it almost everywhere!

Due to its massive amount of users, most apps, browsers, smartphones, tablets and computers make Gmail easily accessible. So you’re never too far away from checking your inbox!

  1. It stops unwanted emails

Gmail has a strong prevention of Malware and Phishing and blocks a massive 10 million unwanted spam per minute, they warn you if an email looks dodgy and even prevent you from clicking on it. 

  1. Personalization 

The platform allows you to personalize and organize your inbox with rules and filters and you can even snooze the less urgent emails.

  1. Constant innovation 

Gmail often adds new features, making the experience even better.

  1. It’s Free

Enough said.

Top German Email providers (2021)

The German Market is unlike any other; We generally go for German services over the rest of the world. The email market is no different; German email providers have a whopping 64% of the market!

Ionos (formerly 1&1 IONOS and 1&1 Internet) is the top company in the industry, owning the WEB.DE, GMX, and 1&1 brands.

GMX has been the top German email provider in the past, but WEB.DE took over in 2021. WEB.DE made its way to the top of the list with a 1,5% growth (2021), beating GMX by only 0,2%, according to Statista.

Even though German national providers own most of the market share, international email providers such as Gmail have gained more users with almost 2% in the last couple of years, reaching and maintaining 3rd place. Here is a comparison of 2019 vs 2021:

How to migrate your email from GMX to GMAIL

If you are interested in migrating from GMX to GMAIL here is a video explaining the process

Screen demo of email and contact migration from Gmx to Gmail

Sign in to your Gmail Account and once you are inside your inbox click on the gear icon located on the top right corner, then you have to click on see all settings followed by the accounts and import tab and click on import mail and contacts.

Image gmail settings

A pop up window will appear in which it will ask you to enter your email account and password. Select what information you will like to import and close this window as the import process will begin. You will receive a confirmation notification on your inbox when its done. Locating your imported emails is easy, just search on the folders on the left corner under your GMX email.

How to migrate your email from OUTLOOK to GMAIL

If you are interested in migrating from AOL to GMAIL here is a video explaining the process

Screen demo of email and contact migration from Outlook to Gmail

Sign in to your Gmail Account and once you are inside your inbox click on the gear icon located on the top right corner, then you have to click on see all settings followed by the accounts and import tab and click on import mail and contacts. 

Image gmail settings

A pop up window will appear in which it will ask you to enter your email account and password. Select what information you will like to import and close this window as the import process will begin. You will receive a confirmation notification on your inbox when its done. Locating your imported emails is easy, just search on the folders on the left corner under your Outlook email.

How to migrate your email from GMAIL to GMAIL

If you are interested in migrating from GMAIL to GMAIL here is a video explaining the process

Screen demo of email and contact migration from Gmail to Gmail

Sign in to your Gmail Account and once you are inside your inbox click on the gear icon located on the top right corner, then you have to click on see all settings followed by the accounts and import tab and click on import mail and contacts.

Image gmail settings

A pop up window will appear in which it will ask you to enter your email account and password. Select what information you will like to import and close this window as the import process will begin. You will receive a confirmation notification on your inbox when its done. Locating your imported emails is easy, just search on the folders on the left corner under your Gmail email.

How to migrate your email from AOL to GMAIL

If you are interested in migrating from AOL to GMAIL here is a video explaining the process

Screen demo of email and contact migration from AOL to Gmail

Sign in to your Gmail Account and once you are inside your inbox click on the gear icon located on the top right corner, then you have to click on see all settings followed by the accounts and import tab and click on import mail and contacts. 

A pop up window will appear in which it will ask you to enter your email account and password. Select what information you will like to import and close this window as the import process will begin. You will receive a confirmation notification on your inbox when its done. Locating your imported emails is easy, just search on the folders on the left corner under your AOL email.

19 Ideas to Improve User Onboarding in Webmail Services

More active users—this is the goal. However, we forget that before they can run, the users have to learn to crawl. The first step towards getting more active users is to figure out the users’ first interactions with the service.

Billions of Users… But a Lot to Improve

In spite of email’s status as one of the most popular online services and a mature product in terms of user interface and features, email providers have a lot to improve on in terms of user onboarding. So what are the key factors in a user onboarding process for an email service? What are the best practices if we want to improve the user experience?

Continue reading

Three user scenarios for easy email migration into G Suite

If you are interested in using our G Suite email migration tool, there are three primary use cases for your consideration:

  • End-user driven (online)
  1. Firstly, create all the user accounts within your new G Suite domain. Follow the steps located here for bulk or individual user creation.
  2. Go to the Marketplace website and install our tool following this link.
  3. Click on “Domain install” to allow your users to migrate their email by themselves.
  4. Send them an email including these steps on how to begin migrating. Your users will be able to migrate their email by themselves at https://gsuite.shuttlecloud.com
  • Admin-driven (online)

As a G Suite Admin, you can migrate all the email accounts of your organization by yourself. You have to follow similar steps to the ones detailed above:

  1. Once you create all the user accounts within your new domain, go the Marketplace website and install our tool following this link.
  2. Then, click on “Domain install.”
  3. After launching the app, you will be taken directly to https://gsuite.shuttlecloud.com. From here, as an administrator, you will be able to migrate messages from the old email accounts into the new user accounts one by one.
  • Admin-driven (offline)

You can provide us with a CSV, and we will load all those migrations for you. You will have to follow the steps below:

  1. Write to project@shuttlecloud.com asking for our bulk migration option, and we will provide you with the cost, instructions and a template for the CSV.
    • (The template requires the old user email address, old user password, and mapping from old email to the new G Suite email address).
  2. Create all the user accounts within your new domain. Follow the steps located here for bulk or individual user creation.
  3. Go to the Marketplace website and install our tool following this link. Then, click on “Domain install.”
  4. Provide the CSV template filled-in to your ShuttleCloud customer representative.
  5. We will begin your email migration. As soon as the migrations are complete, we will let you know.

How to migrate emails from Outlook into G Suite or Gmail using the ShuttleCloud Migration Tool

How to migrate emails from Outlook using the ShuttleCloud Migration Tool

The first step to migrate your emails from your Outlook account is to either launch the app previously installed in your G Suite domain (see the following help article for details on how to launch the app) or by visiting: https://gsuite.shuttlecloud.com.

You will then be taken directly to the email migration screen pictured below. From here, as an administrator, you will be able to migrate messages from your Outlook account to any Google account. Note that this could be your G Suite Domain account, a user account within your G Suite Domain, or even a Gmail account.

In Step 1 you will be selecting the Supported Providers option and typing in the email address and password information of your Outlook account.

Step 2 is very similar, except you will be selecting the destination account to which the emails are migrating into, this can be an account in your G Suite domain or a consumer @gmail.com email address.

Step 3 is simply adding the email address you want to be contacted once your migration has begun, as well as when your migration has completed.