Posts in "Product"

Email Migration And Email Forwarding: Do You Know The Difference?

Imagine the following scenario: You’ve just graduated from college and have entered the workforce. Finally, it’s time for a real paycheck—congratulations! You’ve also been given a shiny new work email address. Neat, right? But there’s a problem…

You still receive emails you’re interested in to your old college email address, and you want to receive these same emails to your personal email instead. You could keep checking your college email, but no one wants to juggle three inboxes!

What’s the solution? There are two options here—email forwarding and email migration. But what’s the difference?

Email Forwarding

Email forwarding allows you to automatically resend all emails received from one inbox, to another inbox. In our example, you could set up email forwarding on your college email, and then any email you receive will automatically be forwarded to your personal email.

This is simple to set up in most email clients, and is the quickest solution for a temporary fix. You can find instructions for Gmail and Comcast here:

How to set up forwarding in Gmail

How to set up forwarding in Comcast

But why is this not ideal in the long term? Let’s jump back into our example. You’ve been at your new job for a few years now, and your emails from old classmates have all dried up. Nothing else is being forwarded of any value. It’s time to shut it down, but you don’t want to lose all your old love letters and gossip from your golden college years! How can you keep everything? Email migration time!

Email Migration

When the time has come to move from one email address to another permanently, email migration is the way forward. It allows you to transfer all of your emails, including any attachments, from one inbox to another. You also get all your contacts!

Whether your story is just like our example and you need to transfer a single inbox, or you’re a business owner looking to migrate thousands of inboxes, we’ve got a migration solution for you.

I want to migrate a single inbox

ShuttleCloud powers the migration process for the biggest email providers in the world, including Gmail and Comcast. You can migrate from any provider to another, or within the same provider. The steps for each provider will vary, but here are some instructions for the main ones:

Gmail migration instructions

Xfinity for Comcast migration instructions

I need migration services for my business

For large-scale migrations, ShuttleCloud offers two options. The best for you will depend on how you’re looking to offer this migration service to your customers/users.

1. Migration using the ShuttleCloud API

Technical jargon aside, using our API is basically a way for your users to access migration services from within your own platform. You’ll need your engineers to build some framework around this, but it offers you complete flexibility in how everything looks. For example, this is how we offer migration services to Gmail—we do the raw work in the background, and they make it look pretty and offer a seamless experience to their users.

2. Using a Shuttlecloud migration portal

If you want a ready-to-use solution with minimal engineering involvement on your side, a ShuttleCloud hosted portal is the way to go. Our team of engineers and designers will build a portal to your exact specifications, allowing you to offer your users the exact experience you have in mind. As you don’t need a lot of technical work on your side, it’ll free up your engineering team’s valuable time, while still delivering a customized solution. We’ve covered how we’ve designed and built these portals in detail here.

Which solution is best for me?

Whether you’re migrating your old college inbox, or need a powerful portal to move thousands of inboxes daily, Shuttlecloud is here to help. We’re here anytime to discuss your needs and find the best solution for you and your users—get in touch with us here to learn more!

Partnership agreement StartMail and ShuttleCloud

ShuttleCloud and StartMail have agreed to partner to provide users with a simple way to migrate email and contacts onto the StartMail interface. Users’ email data is ready in their new inbox in just a few clicks allowing for a quick and smooth onboarding experience.

StartMail migration portal powered by ShuttleCloud

StartMail Is a private email provider you can trust – Built by the founders of Startpage – the world’s most private search engine. StartMail is on a mission to empower people to take back their online privacy. To learn about StartMail, visit: https://www.startmail.com/en/about-us/

ShuttleCloud Is a software platform that powers consumer email migration and address book import for some of the biggest technology companies in the world, including Google, Yahoo, and Comcast. ShuttleCloud’s APIs and platforms are used by hundreds of thousands of people each month.

Robert Beens, CEO of StartMail:

“The online world is increasingly turning to privacy-respecting e-mail providers, but no-one wants to start from scratch. Migrating your old email and contacts is an essential step. The genius people of ShuttleCloud have turned this into a super-easy experience, facilitating freedom of choice, and unlocking the chains of legacy Big Tech companies.”

Angel Mendoza, CEO of ShuttleCloud:

“As more email users trend towards confidentiality and security-focused email providers, we are proud to have the trust of StartMail to onboard customer data to one of the world’s leading and longest-running companies in their field. We are thrilled to play a role in their users taking back their online privacy.”

The design behind ShuttleCloud’s migration portals

We are proud of our portals. They allow the end-user to migrate their emails and contacts from one provider to another quickly and efficiently.

On the outside they seem simple and pain-free. And Ultimately, that’s our goal. But there’s a lot of work that goes on behind the scenes to make this possible.

Why do we need a migration portal?

ShuttleCloud works with the world’s biggest email providers. Our migration platform makes it possible to migrate 30 million emails and more than 3 million contacts each day.

It works by integrating our clients’ technology with their user interface, However, integrations are long and tedious, they require customization and massive workforce from engineering.

So, our goal was to design a migration portal that would allow adaptation to each client’s aesthetic brand guidelines avoiding customization, as well as maintaining a controlled user journey.

We also wanted to create a straightforward prototype that would help our prospective leads understand how to use our tool.

Low fidelity wireframes

Before setting any design decisions in stone, we tested the portal’s flow through wireframes. After reiterating a few times, we delivered two versions that were ready for early usability testing.

Here we were testing the user experience with Ryan, who had never seen the portal before.

Analytics data

​Qualitative research, i.e. usability testing sessions, allowed us to identify potential usability issues early, which made it quick to fix them before a single line of code was written. 

High fidelity wireframes

After validating our design assumptions, it was time to proceed with the high fidelity wireframes and refine and polish the designs until their completion. This process involved both designing for mobile and desktop devices.

The ​​​Design system

We first created a design system with ShuttleCloud branding: components, palette color, font, buttons, etc. Then, we went through a thorough examination of font readability and color contrast. Finally, we delivered a coding-ready design that standardizes the graphical interface of the service. It was documented in a User Interface style guide.

Design Versatility

To achieve design versatility we created a design guide of easily modifiable components and styles. This system allowed experimenting with color schemes, typography, and styles to see what looked best. Making changes to the design was fast and efficient. But most importantly, it helped us quickly adapt to a different brand aesthetic, so that we could reach new leads with a migration portal that was ready to implement.

If you would like to put our portal to the test, get in touch and we’ll be happy to help.

Gmail Meter, the Main Tool in a Business Insider Report About Email Analytics

Last month, the Australian edition of the news website Business Insider (BI) published an interesting report analyzing how Venture Capitalists (VCs) manage their email inboxes.

To make the report, BI contacted UK-based VC Christian Hernandez, cofounder and managing partner of London-based White Star Capital. To track Hernandez’s email inbox, they used Gmail Meter, the email analytics tool developed by ShuttleCloud.

GmailMeter Continue reading

ShuttleCloud 7th Anniversary – Congrats Team!

ShuttleCloud founded in May of 2010 by Eduardo Fernández and Carlos Cabañero, is celebrating its 7th anniversary.

Since that time, the team has worked hard to achieve incredible goals, such as working with industry leaders like Google, Yahoo, and Comcast, amongst others. On a daily basis, ShuttleCloud migrates more than 31 million emails and 3.4 million contacts for its partners.

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“My goal was to explore future features for ShuttleCloud’s products”

Thanks to a partnership with the EIT Master´s Programme in Data Science, ShuttleCloud has had the opportunity recently to work with Philipp Eisen, a smart young engineer who has helped us explore new potential features for our products.

Philipp Eisen - ShuttleCloud

Philipp Eisen (22) is studying the EIT Master’s Programme in Data Science organized by the European Institute of Innovation & Technology (EIT).

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