Posts in "ShuttleCloud"

Email spotlight series- #2 Skiff

Key features

  • End-to-end encrypted email, pages and drive
  • Sync across all your devices
  • Open source
  • 10GB storage with free plan
  • Web3 support

The ShuttleCloud Spotlight series focuses on highlighting email providers who are working to improve their user experience through innovation. For our second spotlight, we interviewed Jason Ginsberg, Co-Founder and CTO at Skiff.

1- What is Skiff’s mission as an email provider?

Skiff is designed to be privacy-first, completely end-to-end encrypted, and easy to use. While past privacy and security products have required a deep technical understanding, Skiff is designed to easily fill critical needs for communication and collaboration.

2- When and where was Skiff founded?

Skiff was founded April 1st, 2020. We started completely remote. We now have employees all over the world and an office in San Francisco.

3- When was the first email sent from Skiff?

Internally it was sent in December 2021. Publicly, it was sent May 1st 2022.

4- What is one unique thing about Skiff?

We’ve built our platform to be end-to-end encrypted (E2EE), so you never have to share your personal information, sensitive data, or private keys with Skiff. This works by moving a significant portion of functionality (e.g. search, collaborative editing, preview generation) to the client (i.e. browser). Users then use their (cryptographic) identity to encrypt all data before sending it to the server. At all times, only the user and their chosen collaborators can access the content of their data.

5- What’s next for Skiff?

We’re about to release a new product vertical (not yet announced) to our existing suite of Drive, Pages, and Mail. It will make it significantly easier to move to Skiff from traditional email providers. We’re also introducing improvements to our recently released custom domains offering.

 

Be sure to follow Skiff to keep up with their innovations in the email and privacy space! And stay tuned for our next email spotlight series to discover more services who are innovating in the email world. 

Email Meter: ShuttleCloud also offers email analytics

Today I’d like to introduce you to another part of ShuttleCloud: Email Meter. As experts in both email and data, we know the value that email statistics hold. Knowing your email volume, response times or top interactions can tell you so much about your business or personal productivity, especially if most of your work passes through your inbox.

How does Email Meter work? 

By connecting to your inbox, Email Meter gives you a wide range of metrics and insights. The dashboard includes charts and other visualizations to help you easily interpret your data. These insights are generated using the email headers, which includes the email sender, recipients, sent/receipt time, date, and other information. Email Meter cannot access any information beyond these headers such as the actual text body of the email or any attachments, giving you complete security.

Email Meter is perfect for different use cases:

Individuals 

For single users, Email Meter is perfect for analyzing their personal productivity and workload. It helps you to understand your inbox, so you can organize it better and concentrate on the emails that are actually important. The free version can be instantly set up, simply by logging in here. This gives you monthly and weekly reports with a full dashboard of metrics. There is a Pro version which adds filtering, 2 years of historical data, and raw data exports.

Teams 

For teams of 2-20, Email Meter Teams provides a full team dashboard. You can see all of your team members from one dashboard, or generate full reports for any specific team member (or combination of team members. It’s great for understanding who in your team is dealing with the most workload, responding slowly, or not communicating as much as they should. You can set up your team quickly and easily here.

Enterprises 

For larger teams with more advanced needs, Email Meter Enterprise is the best solution. With fully customizable dashboards, you’re able to expand beyond the metrics offered by Pro and Teams. Track thread length to understand your team’s efficiency in solving problems, monitor specific SLAs to track response time expectations, or have entirely new metrics created just for you. As an Enterprise customer, you’ll also receive a personalized onboarding experience and a dedicated Customer Success manager.

Email Meter Pricing 

  • Free: Individual metrics on a monthly and weekly basis are completely free, and will be forever. A free 7-day trial of Pro and Teams is included when you sign up.
  • Pro: 15$/month yearly payment ($180) or $19/month. Unlocks filtering, 2 years of past data and other advanced features.
  • Teams: 15$/user/month yearly ($180) or $19/user/month. An extension of Pro, adds the ability to see your whole team from a central dashboard, and generate full reports for any combination of team members.
  • Enterprise: Pricing dependent on needs. Unlocks the most powerful features, generally recommended for teams of 15+ members. Completely custom dashboards and metrics can be created for you upon request.

If this sounds like something you or your team could benefit from, you can sign up for free here. If you’d like a full demo to explore which solution is the best fit for your business, you can request a demo here.

Email Migration And Email Forwarding: Do You Know The Difference?

Imagine the following scenario: You’ve just graduated from college and have entered the workforce. Finally, it’s time for a real paycheck—congratulations! You’ve also been given a shiny new work email address. Neat, right? But there’s a problem…

You still receive emails you’re interested in to your old college email address, and you want to receive these same emails to your personal email instead. You could keep checking your college email, but no one wants to juggle three inboxes!

What’s the solution? There are two options here—email forwarding and email migration. But what’s the difference?

Email Forwarding

Email forwarding allows you to automatically resend all emails received from one inbox, to another inbox. In our example, you could set up email forwarding on your college email, and then any email you receive will automatically be forwarded to your personal email.

This is simple to set up in most email clients, and is the quickest solution for a temporary fix. You can find instructions for Gmail and Comcast here:

How to set up forwarding in Gmail

How to set up forwarding in Comcast

But why is this not ideal in the long term? Let’s jump back into our example. You’ve been at your new job for a few years now, and your emails from old classmates have all dried up. Nothing else is being forwarded of any value. It’s time to shut it down, but you don’t want to lose all your old love letters and gossip from your golden college years! How can you keep everything? Email migration time!

Email Migration

When the time has come to move from one email address to another permanently, email migration is the way forward. It allows you to transfer all of your emails, including any attachments, from one inbox to another. You also get all your contacts!

Whether your story is just like our example and you need to transfer a single inbox, or you’re a business owner looking to migrate thousands of inboxes, we’ve got a migration solution for you.

I want to migrate a single inbox

ShuttleCloud powers the migration process for the biggest email providers in the world, including Gmail and Comcast. You can migrate from any provider to another, or within the same provider. The steps for each provider will vary, but here are some instructions for the main ones:

Gmail migration instructions

Xfinity for Comcast migration instructions

I need migration services for my business

For large-scale migrations, ShuttleCloud offers two options. The best for you will depend on how you’re looking to offer this migration service to your customers/users.

1. Migration using the ShuttleCloud API

Technical jargon aside, using our API is basically a way for your users to access migration services from within your own platform. You’ll need your engineers to build some framework around this, but it offers you complete flexibility in how everything looks. For example, this is how we offer migration services to Gmail—we do the raw work in the background, and they make it look pretty and offer a seamless experience to their users.

2. Using a Shuttlecloud migration portal

If you want a ready-to-use solution with minimal engineering involvement on your side, a ShuttleCloud hosted portal is the way to go. Our team of engineers and designers will build a portal to your exact specifications, allowing you to offer your users the exact experience you have in mind. As you don’t need a lot of technical work on your side, it’ll free up your engineering team’s valuable time, while still delivering a customized solution. We’ve covered how we’ve designed and built these portals in detail here.

Which solution is best for me?

Whether you’re migrating your old college inbox, or need a powerful portal to move thousands of inboxes daily, Shuttlecloud is here to help. We’re here anytime to discuss your needs and find the best solution for you and your users—get in touch with us here to learn more!

Keeping a Global Team Together: ShuttleCloud’s Formula for Success!

At ShuttleCloud we are a team spanning all over the world; Three continents, over 9 countries, and four different time zones. Working with such a widespread team brings us some great benefits, but it definitely comes with challenges! 

What’s good about a remote team?

We love our Madrid HQ (check out our virtual tour— it’s a really cool office) as much as we love the freedom of remote work. By hiring remotely, we get to work with some amazing talent from all over the world without being bound by geography. We get to do great work with really cool people whilst learning about each other’s cultures and lifestyles.

What are the challenges of a remote team?

To succeed as a remote-friendly company, you need great communication between all teams and a solid organization. Some people may be finishing their day while others are just beginning theirs, which involves a big challenge to keep everyone on the same page. For many businesses, adapting to a remote-friendly culture is challenging but we have found the formula that works for us. How do we make all of this work? Well, it simply is all based on good team communication and organization with the correct use of online tools.

How does ShuttleCloud work, and how do we tackle challenges?

We have several teams at ShuttleCloud: Marketing, Sales, and Engineering and each one has a different way of keeping track of their assignments. Each year we start with a company (yes, the entire company!) meeting in January. We follow EOS (Entrepreneur Organizational System), and set goals for each quarter and the whole year (known as Rocks in EOS). Every quarter, each team meets to check and evaluate its progress to make improvements for the next quarter. Every week, each team meets in a ‘Level 10’ meeting, where we share good news and discuss any challenges we’re facing as well as updates on what we have been working on. The Engineering team also has daily 15-minute standups to keep each other updated on what the members are planning for the day.

What tools do we use to communicate?

To keep the team united and in contact, we use lots of different tools. These help us to stay productive and allow us to work effectively across so many different time zones. The main tools we use are:

Email 

ShuttleCloud exists thanks to email, so it’s no surprise that we use it a lot! For us, all important communication goes through email (both internal and external), including document signings, and important external communications.

Slack

Slack is our primary source of communication amongst team members, using different channels for each team and private messages.  Some may have two or four channels but others might have more than twenty!   We mostly communicate about work, but it is normal to get a message at random hours with fun facts, jokes, or interesting news in channels specific to those Slack messages. We even have a specific channel about games in which we usually share our daily Wordle results. Slack makes our internal communication super easy and helps us stay organized and connected.

ShuttleCloud Slack Channels

Google Drive 

Google Drive is another important tool for us. When you’re divided across different time zones and need to work asynchronously, you need to be able to share and work on documents at different times. We also use it to store important documents that can easily be shared and used by other team members.

Without a doubt, remote teamwork can be difficult to manage and even more difficult to communicate with. But with these tools mentioned, at ShuttleCloud we have found the formula that works for us, which allows us to be organized, productive, and communicate with each other without trouble. 

We look forward to welcoming more recruits from other parts of the world. Because we love being a team from all over the place! 🌍

Partnership agreement StartMail and ShuttleCloud

ShuttleCloud and StartMail have agreed to partner to provide users with a simple way to migrate email and contacts onto the StartMail interface. Users’ email data is ready in their new inbox in just a few clicks allowing for a quick and smooth onboarding experience.

StartMail migration portal powered by ShuttleCloud

StartMail Is a private email provider you can trust – Built by the founders of Startpage – the world’s most private search engine. StartMail is on a mission to empower people to take back their online privacy. To learn about StartMail, visit: https://www.startmail.com/en/about-us/

ShuttleCloud Is a software platform that powers consumer email migration and address book import for some of the biggest technology companies in the world, including Google, Yahoo, and Comcast. ShuttleCloud’s APIs and platforms are used by hundreds of thousands of people each month.

Robert Beens, CEO of StartMail:

“The online world is increasingly turning to privacy-respecting e-mail providers, but no-one wants to start from scratch. Migrating your old email and contacts is an essential step. The genius people of ShuttleCloud have turned this into a super-easy experience, facilitating freedom of choice, and unlocking the chains of legacy Big Tech companies.”

Angel Mendoza, CEO of ShuttleCloud:

“As more email users trend towards confidentiality and security-focused email providers, we are proud to have the trust of StartMail to onboard customer data to one of the world’s leading and longest-running companies in their field. We are thrilled to play a role in their users taking back their online privacy.”

What Makes Us Unique?

We’re a team of around 35 people working together to migrate emails and contacts in the most efficient ways to fit with our clients’ needs.

Email migration is our thing. It’s the reason why ShuttleCloud exists. And we’re proud to have these 4 attributes. The reasons people stand by us:

1. Know How

ShuttleCloud was born in 2011 and since then we’ve been growing and gathering the know-how that makes our company successful. Moving one inbox is easy – moving tens of thousands every day is complex. We just transferred our 50 trillionth email 🙂 Hooray!

2. Trust

We are verified yearly by Google, with a rigorous audit conducted by a third party. We are also ISO 27001 certified, and have developed an ISMS adequate to SOC 2 Type 2 standards. By having these reviews yearly, we assure security and stability on all our processes.

3. Best in world consumer email migrations

Google, Yahoo, Comcast, Time-Warner Cable, One.com, Harvard and many of the biggest email companies in the world have used our products for over a decade.

4. Volume

Our platform migrates 30 million emails and 3 million contacts on average per day. There is no substitute for working with this type of volume across a decade.

This is the magic sauce, what makes us—>ShuttleCloud.

Welcome to ShuttleCloud

We believe an office isn’t just an area to work. It’s a place to learn, teach and share ideas. At times it’s a restaurant and at times it’s somewhere to play games (once the work is done 😉). We even launched a rocket and turned the place into a film studio.

Game night

The most popular spot is the outside Patio where we have mastered the art of BBQing. And inside we’ve had many ‘Gather Ups’ and social events; including wine and coffee tasting.

As you’ll see in this ‘Office Tour’ Bytes episode. We have lots of space to do stuff. We’ve shared many great memories in this ‘building’. We’re always proud to show people around. And dogs love it here too!

Dogs in the ShuttleCloud Office

ShuttleCloud is a community of amazing people. We love to spend time together and have fun. Maybe you can join us one day!

Enjoy the tour!

The design behind ShuttleCloud’s migration portals

We are proud of our portals. They allow the end-user to migrate their emails and contacts from one provider to another quickly and efficiently.

On the outside they seem simple and pain-free. And Ultimately, that’s our goal. But there’s a lot of work that goes on behind the scenes to make this possible.

Why do we need a migration portal?

ShuttleCloud works with the world’s biggest email providers. Our migration platform makes it possible to migrate 30 million emails and more than 3 million contacts each day.

It works by integrating our clients’ technology with their user interface, However, integrations are long and tedious, they require customization and massive workforce from engineering.

So, our goal was to design a migration portal that would allow adaptation to each client’s aesthetic brand guidelines avoiding customization, as well as maintaining a controlled user journey.

We also wanted to create a straightforward prototype that would help our prospective leads understand how to use our tool.

Low fidelity wireframes

Before setting any design decisions in stone, we tested the portal’s flow through wireframes. After reiterating a few times, we delivered two versions that were ready for early usability testing.

Here we were testing the user experience with Ryan, who had never seen the portal before.

Analytics data

​Qualitative research, i.e. usability testing sessions, allowed us to identify potential usability issues early, which made it quick to fix them before a single line of code was written. 

High fidelity wireframes

After validating our design assumptions, it was time to proceed with the high fidelity wireframes and refine and polish the designs until their completion. This process involved both designing for mobile and desktop devices.

The ​​​Design system

We first created a design system with ShuttleCloud branding: components, palette color, font, buttons, etc. Then, we went through a thorough examination of font readability and color contrast. Finally, we delivered a coding-ready design that standardizes the graphical interface of the service. It was documented in a User Interface style guide.

Design Versatility

To achieve design versatility we created a design guide of easily modifiable components and styles. This system allowed experimenting with color schemes, typography, and styles to see what looked best. Making changes to the design was fast and efficient. But most importantly, it helped us quickly adapt to a different brand aesthetic, so that we could reach new leads with a migration portal that was ready to implement.

If you would like to put our portal to the test, get in touch and we’ll be happy to help.

Three user scenarios for easy email migration into G Suite

If you are interested in using our G Suite email migration tool, there are three primary use cases for your consideration:

  • End-user driven (online)
  1. Firstly, create all the user accounts within your new G Suite domain. Follow the steps located here for bulk or individual user creation.
  2. Go to the Marketplace website and install our tool following this link.
  3. Click on “Domain install” to allow your users to migrate their email by themselves.
  4. Send them an email including these steps on how to begin migrating. Your users will be able to migrate their email by themselves at https://gsuite.shuttlecloud.com
  • Admin-driven (online)

As a G Suite Admin, you can migrate all the email accounts of your organization by yourself. You have to follow similar steps to the ones detailed above:

  1. Once you create all the user accounts within your new domain, go the Marketplace website and install our tool following this link.
  2. Then, click on “Domain install.”
  3. After launching the app, you will be taken directly to https://gsuite.shuttlecloud.com. From here, as an administrator, you will be able to migrate messages from the old email accounts into the new user accounts one by one.
  • Admin-driven (offline)

You can provide us with a CSV, and we will load all those migrations for you. You will have to follow the steps below:

  1. Write to project@shuttlecloud.com asking for our bulk migration option, and we will provide you with the cost, instructions and a template for the CSV.
    • (The template requires the old user email address, old user password, and mapping from old email to the new G Suite email address).
  2. Create all the user accounts within your new domain. Follow the steps located here for bulk or individual user creation.
  3. Go to the Marketplace website and install our tool following this link. Then, click on “Domain install.”
  4. Provide the CSV template filled-in to your ShuttleCloud customer representative.
  5. We will begin your email migration. As soon as the migrations are complete, we will let you know.

How the GDPR and data portability impacts email providers

2018, now underway, will be marked at the corporate level by the incipient application of the General Data Protection Regulation, or GDPR. May 25th is the deadline by which all EU Member States, institutions and companies must comply with this new and demanding piece of legislation, binding on any European citizen having control over personal digital information.

To this end, the regulation requires that all companies operating in the European Union establish security controls in order to protect the storage of their customers’ data. The law also recognises users’ right to have their data erased, and a new right to data portability.

In essence, the latter will allow users to receive the personal information that they have provided a service if they so wish and, in addition, dispose of them in a format apt for their transmission to a different service.

Logically, email providers are among the companies that are to send this information to users so that it can be easily transferred to a third party. We explain in detail what this right to portability consists of, and how ShuttleCloud can help any email provider meet its obligation.

What is the right to portability?

The right to portability that companies responsible for data processing must guarantee before mid 2018 is set down in Article 20 of the GDPR as follows:

The data subject shall have the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where (…) the processing is carried out by automated means.

In exercising his or her right to data portability (…), the data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible. 

In essence, the right to portability provides users with the ability to obtain and reuse their data in different services, such that they can move, copy or transfer personal information unimpeded.

This right encompasses, therefore, two different aspects that companies have to take into account. Firstly, users have the right to receive that information in a “structured, of common use and in mechanical reading” format so that they can store it on their device and manage it in a simple way. Second, they must be able to transmit their personal information from one company to another “without impediment”.

Now, what companies have to comply with the requirements of the GDPR and, in particular, manage the personal data of an individual in a usable and transferable way? A report published in the European Journal of Law and Technology states that the right to portability will apply to social networks, search engines, and online stores, in addition to photo storage and email services; everything from large companies (such as banks, pharmaceutical firms and airlines) to the smallest enterprises must meet these requirements.

In fact, violating the requirements of the GDPR can cost organisations dearly, as one of the major developments in the new regulation is the toughening of sanctions.

They will be divided into two ranges. Fines could reach up to 20 million euros, or the equivalent of 4% of corporate turnover the previous year (whichever is larger) for the most serious infractions, such as not having sufficient consent from customers to process their data, or not meeting Privacy by Design requirements.

The law calls for fines of up to 10 million euros, or 2% of the company’s revenue, for those that break rules such as not having their records in order, not informing the supervisory authority of a security breach, or not conducting impact evaluations.

How ShuttleCloud helps you comply with the GDPR

The new data protection regulations, thus, empowers EU citizens: if a user has a virtual mailbox with a certain email provider, and wants to switch to another, the new provider contracted must be able to ask the first for his stored information, in order to be able to transfer it to the second one in a simple way, without losing contacts or emails along the way.

ShuttleCloud, thanks to its email and data migration technology, can help email providers that operate in Europe comply with the new GDPR. But, what can we offer to ensure that email providers comply with the law’s data portability provision?

Thanks to our current technology, a user who wants to transfer his data (emails and contacts) from email provider A to a new one, B, must simply provide us with the data on the new provider. You can check it out on the following email migration portal that ShuttleCloud has developed for Stanford University: the client just indicates the username and password of his old email service.

With these credentials, ShuttleCloud will be responsible for accessing the service (provider B) and will automatically migrate to the provider, on its own and in a secure manner, all the content stored by the user in his email into his new mailbox, along with his contact list, through our API.

Here you can see the complete process to migrate emails and contacts from other providers to Gmail using our technology. For more information on how ShuttleCloud integrates into the services of different clients, see this article.

With this simple procedure and ShuttleCloud’s technology, any email service provider can fully comply with the portability regulation governing this type of data as set out in Article 20 of the new European GDPR law. We guarantee the integration and migration of over 200 email providers around the world, and our clients include some of the most important email services in the world and on the US market, such as Gmail and Comcast

If you are an email provider operating in the European Union, you must take action to comply with the GDPR. You will have to meet the requirements allowing your clients to enjoy the right to data portability, and ShuttleCloud can help you do this.

Are you an email provider that needs help with data portability and the GDPR? Contact us. We will be happy to help you so that you can comply with the European regulations entering into force on May 25. Write to us at: sales@shuttlecloud.com.

Image: Pixabay.