Posts in "Inside of ShuttleCloud"

Keeping a Global Team Together: ShuttleCloud’s Formula for Success!

At ShuttleCloud we are a team spanning all over the world; Three continents, over 9 countries, and four different time zones. Working with such a widespread team brings us some great benefits, but it definitely comes with challenges! 

What’s good about a remote team?

We love our Madrid HQ (check out our virtual tour— it’s a really cool office) as much as we love the freedom of remote work. By hiring remotely, we get to work with some amazing talent from all over the world without being bound by geography. We get to do great work with really cool people whilst learning about each other’s cultures and lifestyles.

What are the challenges of a remote team?

To succeed as a remote-friendly company, you need great communication between all teams and a solid organization. Some people may be finishing their day while others are just beginning theirs, which involves a big challenge to keep everyone on the same page. For many businesses, adapting to a remote-friendly culture is challenging but we have found the formula that works for us. How do we make all of this work? Well, it simply is all based on good team communication and organization with the correct use of online tools.

How does ShuttleCloud work, and how do we tackle challenges?

We have several teams at ShuttleCloud: Marketing, Sales, and Engineering and each one has a different way of keeping track of their assignments. Each year we start with a company (yes, the entire company!) meeting in January. We follow EOS (Entrepreneur Organizational System), and set goals for each quarter and the whole year (known as Rocks in EOS). Every quarter, each team meets to check and evaluate its progress to make improvements for the next quarter. Every week, each team meets in a ‘Level 10’ meeting, where we share good news and discuss any challenges we’re facing as well as updates on what we have been working on. The Engineering team also has daily 15-minute standups to keep each other updated on what the members are planning for the day.

What tools do we use to communicate?

To keep the team united and in contact, we use lots of different tools. These help us to stay productive and allow us to work effectively across so many different time zones. The main tools we use are:

Email 

ShuttleCloud exists thanks to email, so it’s no surprise that we use it a lot! For us, all important communication goes through email (both internal and external), including document signings, and important external communications.

Slack

Slack is our primary source of communication amongst team members, using different channels for each team and private messages.  Some may have two or four channels but others might have more than twenty!   We mostly communicate about work, but it is normal to get a message at random hours with fun facts, jokes, or interesting news in channels specific to those Slack messages. We even have a specific channel about games in which we usually share our daily Wordle results. Slack makes our internal communication super easy and helps us stay organized and connected.

ShuttleCloud Slack Channels

Google Drive 

Google Drive is another important tool for us. When you’re divided across different time zones and need to work asynchronously, you need to be able to share and work on documents at different times. We also use it to store important documents that can easily be shared and used by other team members.

Without a doubt, remote teamwork can be difficult to manage and even more difficult to communicate with. But with these tools mentioned, at ShuttleCloud we have found the formula that works for us, which allows us to be organized, productive, and communicate with each other without trouble. 

We look forward to welcoming more recruits from other parts of the world. Because we love being a team from all over the place! 🌍

Welcome to ShuttleCloud

We believe an office isn’t just an area to work. It’s a place to learn, teach and share ideas. At times it’s a restaurant and at times it’s somewhere to play games (once the work is done 😉). We even launched a rocket and turned the place into a film studio.

Game night

The most popular spot is the outside Patio where we have mastered the art of BBQing. And inside we’ve had many ‘Gather Ups’ and social events; including wine and coffee tasting.

As you’ll see in this ‘Office Tour’ Bytes episode. We have lots of space to do stuff. We’ve shared many great memories in this ‘building’. We’re always proud to show people around. And dogs love it here too!

Dogs in the ShuttleCloud Office

ShuttleCloud is a community of amazing people. We love to spend time together and have fun. Maybe you can join us one day!

Enjoy the tour!

How ShuttleCloud technology is integrated into our clients’ user interfaces

All users harbour valuable information in their email, from contacts to messages containing important data. That’s why, if you want to start using another email provider, you will want to migrate all that information to your new account, although you will need a simple process to do so.

ShuttleCloud can allow your company to offer new users the option of transferring those valuable emails and contacts from another provider to yours, easily.

We offer to our customers integration with more than 200 email providers, including Gmail, Outlook and Yahoo, which already allow their users to transfer that personal data. ShuttleCloud helps companies with a large client base to increase the growth of their users, as well as their commitment over time, allowing them to import emails, contacts or other data from another provider in a simple, scalable and secure way.

Integration as if by magic

At ShuttleCloud we work with the leading email and address book providers on the market. In fact, the ShuttleCloud migration platform makes it possible to migrate 30 million emails and more than 3 million contacts from dozens of providers each day.

If you are also interested in offering your users the possibility of migrating their personal data from more than 200 providers, you’re probably wondering if the integration of our technology with your user interface will be simple and accurate. The truth is that our technology adapts easily. Later we will show you that integration in the interfaces of some of our clients, to prove it to you.

Thanks to this the user experience is enhanced, minimising possible hassles when changing email systems. At the same time, you will maintain complete control over the user interface during migration. In the same way, this perfect integration makes it possible to improve user activation when importing contacts from a virtual address book.

In this way you will bolster the use of your service by users (by having all the data in one place, they will stay longer in it) and your user cancellation rate will decrease.

Some examples of integration

So you can check out how ShuttleCloud integrates with some of our partners, it is best if you see for yourself. Let’s start by showing you how easy it is to import emails and contacts using ShuttleCloud technology within Gmail. The integration of Gmail with our API is such that it guarantees us that users do not abandon the Gmail experience. No wonder hundreds of thousands of Gmail users import their data via ShuttleCloud every month.

For a user to import all he has to do is click on the sprocket on the right side of his inbox, and then on Settings. Once there he goes to Accounts, Import, and then Import Emails and Contacts. When this option is selected he will be able, for example, to transfer emails from an Outlook account.

For this he will first have to indicate his email address and password. The process is automatic, and ShuttleCloud uses SSL and/or Auth security standards to guarantee security. When the process is finished the user will receive an email notifying him. At that time he will find a new folder in the left column of Gmail with all the emails that he has migrated.

In this video you will appreciate even better how ShuttleCloud technology is perfectly integrated into the Gmail interface, so that importing contacts and emails is very simple:

Transferring contacts from Google’s address book is also very easy. The user only has to access Google Contacts, click More in the column on the left, and then click on Import, without leaving the platform.

ShuttleCloud has also launched an integration for transferring of contacts into Yahoo that allows users to increase the number of providers from which they can import information. Again, the user interface has been respected, in this case that of Yahoo, thanks to our API.

These are not the only examples. Here you can appreciate the email migration portal for Comcast Xfinity created by ShuttleCloud. This portal eliminates the complex management of email transfers and also includes top-notch support so that everything goes smoothly.

By filling in the fields Transfer From This Email and Transfer to this Comcast Account, the user can conveniently start the migration. Just as easy is the process to migrate contacts from Gmail, Yahoo, or Outlook to Comcast through the portal hosted by ShuttleCloud.

You can also visit the “previous” migration portals of the prestigious universities such as Harvard and Stanford universities. In both cases, the process to carry out the migration through ShuttleCloud is the same (enter the credentials of the origin and destination accounts, wait for the migration to take place, and receive an alert when it finishes). Even the design is similar, but we have adapted the portals to each university to tailor them perfectly to their specific designs and user interfaces.

Do you want to enjoy ShuttleCloud?

ShuttleCloud can help your users easily migrate emails and contacts from more than 200 providers. Thanks to it you can increase the commitment and retention of your users by improving their experience through an impeccable integration between ShuttleCloud and your interface.

Contact us if you want to increase the value of your service for your clients through our technology. Do you need help? Visit our support forum.

ShuttleCloud 7th Anniversary – Congrats Team!

ShuttleCloud founded in May of 2010 by Eduardo Fernández and Carlos Cabañero, is celebrating its 7th anniversary.

Since that time, the team has worked hard to achieve incredible goals, such as working with industry leaders like Google, Yahoo, and Comcast, amongst others. On a daily basis, ShuttleCloud migrates more than 31 million emails and 3.4 million contacts for its partners.

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How Is The Engineering Hiring Process at ShuttleCloud?

At ShuttleCloud, we’ve had several openings in the past 5 years. We’ve made a lot of mistakes in all of them. As always, we try to learn from our mistakes. We take everything we do as an iterative process: try, fail, learn; try, fail, learn.

Try-ShuttleCloud-engineering

In the last opening, we’ve tried to create a hiring process we can feel proud of. Particularly, I keep complaining about the stupid processes our industry has. Namely, whiteboard programming, processes with more than 5 technical interviews, tricky questions, rude/arrogant interviewers, etc….

Below, we want to share with you what we’re doing in ShuttleCloud to hire two new software developers.

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It Takes a Whole Startup to Raise a Data Scientist

The other day, I read a blog post—an extremely amusing one, in all fairness—mocking the startup world. I’m sure it has ended up on your Twitter feed; it uses a certain swear word in every line. Yup, this one.

It got me thinking, which can only mean trouble ;). Seriously, it did get me thinking: yes, there are some perks and attitudes in startups that lend themselves to mockery and some personalities who can be easily caricatured. But if I were you I wouldn’t throw the baby out with the bathwater, not just yet. Wait until you read this blog post, at least.

So, the Office Manager Wants to Become a Data Scientist, Say Whaaat?what_shuttlecloud

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