Why can JMAP be important?

JMAP (JSON Meta Application Protocol) is a protocol for synchronizing data between a client and a server. It is designed to be simple, efficient, and easy to use, providing a common, language-agnostic way for client applications to access and manipulate data stored on a server.

JMAP is designed to be an alternative to other protocols such as IMAP (Internet Message Access Protocol) and SMTP (Simple Mail Transfer Protocol) for email, and CalDAV (Calendaring Extensions to WebDAV) and CardDAV (Address Data Access and Versioning) for calendar and contact data. It aims to substitute email-related standards that have existed for over 20+ years.

JMAP is potentially significant because it provides a more modern and efficient way to access and manipulate data stored on a server. It is also intended to be easier to use and more flexible than existing protocols, which might make it more appealing to developers and users.

Additionally, because JMAP is language-agnostic, it can be used with any programming language, making it easier for developers to build applications that interact with data stored on a server.

Ok, cool; so when? It’s up to the Gmail, Microsoft, Yahoo, and 🍏 s of the world. They control the email space and have invested heavily in their own APIs, such as the Gmail API (https://developers.google.com/gmail/api/guides).

JMAP will only get adoption IMO if there is buy-in from the email market giants. At this moment, I can’t pinpoint what that benefit would be for Gmail et al.

GDPR and SCC

The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA). It also addresses the export of personal data outside the EU and EEA.

Under the GDPR, there is a concept called the “data protection officer” (DPO), an individual or position responsible for overseeing the organization’s data protection strategy and compliance with the GDPR. The DPO is required for certain types of organizations, such as those that process large amounts of sensitive personal data or engage in regular and systematic monitoring of data subjects on a large scale.

In addition to the DPO, the GDPR also introduces the concept of a “supervisory authority,” which is an independent public authority responsible for ensuring the GDPR is applied and enforced in the member state where it is located.

The GDPR imposes significant fines for non-compliance and gives individuals the right to sue organizations for damages caused by a breach of their personal data. It is important for organizations to understand their obligations under the GDPR and to take steps to ensure compliance.

UPDATED Dec 22th (New SCC)

The new standard contract clauses for GDPR are a set of legally binding requirements that companies must adhere to when transferring personal data to a third party outside of the EEA. The new standard contract clauses include provisions on data protection, data security, data retention, and data rights. They also outline the responsibilities of both the data controller and the data processor, as well as the rights and obligations of individuals whose data is being processed.

The new standard contract clauses are intended to provide a consistent and reliable framework for data protection, ensuring that companies can continue to transfer personal data across borders while still upholding the principles of the GDPR.

How an email is sent:

Emails are sent using the Simple Mail Transfer Protocol (SMTP). When you send an email, your email client (such as Microsoft Outlook or Gmail) sends the email to an SMTP server, which then sends the email to the recipient’s email server. The recipient’s email server then delivers the email to the recipient’s email client (such as Outlook or Gmail).

Here is a simplified overview of the process:

  • You compose and send an email from your email client.
  • Your email client connects to an SMTP server and sends the email to the server.
  • The SMTP server looks up the domain of the recipient’s email address and sends the email to the recipient’s email server.
  • The recipient’s email server receives the email and stores it in the recipient’s mailbox.
  • The recipient’s email client retrieves the email from the mailbox and displays it to the recipient.

This process happens quickly and automatically, so you don’t need to worry about the details. You just need an email client and an internet connection to send and receive emails.

What are MX Records?

MX (Mail Exchange) records are a type of DNS (Domain Name System) record that are used to specify the servers that handle email messages for a particular domain. They are used to route email messages to the correct mail servers and are a crucial part of how email works on the internet.

Here’s how MX records work:

When someone sends an email to an address at a particular domain, the sending mail server looks up the MX records for that domain to find out which server is responsible for handling email for that domain.

The sending mail server then connects to the server specified in the MX record and delivers the email to it.

The server specified in the MX record is responsible for delivering the email to the correct mailbox for the recipient.

MX records are usually stored in the DNS records for a domain and are managed by the domain’s administrator. It is important to have correct and up-to-date MX records for a domain, as this ensures that email sent to addresses at that domain will be delivered correctly.

What is DNS?

Domain Name System (DNS) is a decentralized system that translates human-readable domain names into computer-readable IP addresses. It is a key component of the internet, as it allows users to access websites using easily remembered names rather than having to remember the numerical IP addresses of the servers hosting the websites.

DNS functions as a directory service that maps domain names to IP addresses. When a user types a domain name into their web browser, the browser sends a request to a DNS server to resolve the domain name into an IP address. The DNS server responds with the IP address of the server that hosts the website, and the browser then sends a request to that server to retrieve the website.

DNS is a distributed system, meaning that it relies on a network of servers located around the world to resolve domain names. When a DNS server receives a request to resolve a domain name, it checks its own records to see if it has the IP address for the domain. If it does not, it sends a request to other DNS servers to try to resolve the domain name. This process continues until the domain name is resolved or it is determined that it does not exist.

Overall, DNS plays a crucial role in enabling users to access the internet and navigate to the websites they want to visit.

Email Migration – The Complete Guide

Migrating email accounts can take a lot of work. There are many things to consider – user accounts, contacts, data, and more. But with the right email migration service, it can be simple. In this guide, we’ll walk you through everything you need to know about email migration. We’ll cover what they are, how they work, and why they’re important.

What is an Email Migration?

Email migration is a process that allows you to copy your email account from one provider to another without losing important information such as contacts, emails, and more. This can be a complex process, depending on the number of email accounts and the amount of data involved. But with a good email migration service, it’s a breeze!

There are many reasons why you might need to migrate your email account. You may be switching providers or upgrading to a new server. Or you’re consolidating multiple accounts into one. Whatever the reason, an email migration service can help make the process painless.

How Does an Email Migration Service Work?

Email migration services typically copy your data from one server to another. This includes all of your emails, contacts, and more. Some email migration services also offer the ability to migrate your applications and settings. This can be a huge time-saver if you move to a new server or provider.

Most email migration services have a simple interface that anyone can use. Just enter your old and new account information, and the service will take care of the rest. Some providers also offer additional features, like scheduling migrations or creating backups. These additional features can come in handy if you’re migrating multiple accounts or want to ensure that your data is safe during the process.

Why is an Email Migration Service Important?

Email migration services are essential because they make it easy to move your email account from one email provider to another. This can save you time and headaches when switching providers or upgrading servers.

If you’re consolidating multiple accounts into one, an email migration service can save you even more time by migrating your data and settings. Additionally, email migration helps to keep your contacts organized and up-to-date. By migrating your contacts and emails, you can be sure that everyone in your address book has the correct information.

If you are looking for a professional email migration service, look no further than Shuttlecloud. We offer a comprehensive email migration service that will make transitioning to a new server quick and easily.

Contact us today to learn more!

Email spotlight series- #1 Tutanota

Key Features:

  • Secure Email with No Ads
  • Everything is encrypted
  • Fully anonymus Email
  • Perfect for businesses
  • Encrypted Calendar

Our new ShuttleCloud Spotlight series aims to bring attention to email providers who are innovating and striving to improve their user experience. In our first spotlight we spoke to Hanna Bozakov, the Press Officer of Tutanota.

1. How would you describe the mission of Tutanota as an email provider?

Tutanota was founded in 2011 with a very clear mission: Bring privacy to the world.

Every step we take as a company must stand up to this criterion: Are we protecting the privacy of our users? In the short run, this makes building a successful product more complex as we can’t take any short-cuts. The privacy and security of our users is paramount. This has led to tough development decisions such as building our own push notification system on Android instead of simply using Google Push.

In the long run, though, this strategy pays off. We are well respected as the best secure email service that focuses on privacy 100%, comes with zero tracking, and encrypts the most data. For example, Tutanota also encrypts subject lines and calendar event reminders – this high level of security is unrivaled by any of our competitors.

    2. When and where was Tutanota founded? 

The company behind Tutanota, the Tutao GmbH, was founded in 2011 in Hanover, Germany. We launched Tutanota early in 2014, shortly after the Snowden leaks. This was a big scandal at the time: The NSA snooping on US citizens. The interest in a more private and secure communication than mainstream services like Gmail or Outlook was – and still is – very high.

    3. When was the first email sent from Tutanota? 

The first email from one of our users was sent on our official release on March 24th, 2014. But of course, we did send emails with an alpha prototype much earlier than that. Encrypted email needs to be tested and verified before it can go public. You can’t build such a complex client as Tutanota in a matter of weeks.

    4. What is one unique thing about Tutanota?

What is unique about Tutanota is its unrivaled level of security.

From the start, we at Tutanota baked end-to-end encryption into the code. Tutanota was the world’s first end-to-end encrypted email provider and, to this day, it is the email service that encrypts more data than any other.

Here’s everything that Tutanota encrypts:

    • Emails, including subject lines and attachments

    • Calendar entries, even metadata such as who is attending

    • Entire address book, not just parts of the contacts

Basically, all data in Tutanota is secure and kept hidden from prying eyes. The only data that is not encrypted is when you send a normal email, one without end-to-end encryption, to another email provider. But in that case, it is obvious that the data can not be end-to-end encrypted and people aware of the need for privacy would not send a sensitive email unencrypted.

 5. What’s next for Tutanota?

We’ve just released offline support, which was a huge step, particularly as Tutanota does not support IMAP so you can’t download your emails into a local mail client. The reason for this, again, is security: If we allowed IMAP, then the data would not be encrypted locally on your device. But as we at Tutanota promise security, we must make sure that the data is always secured – no matter where the user stores it.

Offline support fixes this: Now users can store their emails, calendars, and contacts locally on their devices in the Tutanota clients, and all data there is still encrypted.

The next big feature that we want to release is post-quantum secure encryption. This way, we will make sure that all data in Tutanota stays secure even if quantum computers – that will be able to break currently used encryption – become a reality.

Tutanota has made absolutely no compromises in their approach to security—something we have huge respect for here at ShuttleCloud. Join us next time on ShuttleCloud Spotlights to learn more about the innovators of the email world!

What is an email client?

 

To put it simply, an email client is a piece of software used to access emails found on an email server. An email service such as Gmail or Outlook hosts your emails, and the email client is the way you actually access them. While they all serve the same core purpose, every email client is different, with its own advantages and disadvantages.

What is the best email client?

Receiving and sending emails is something that we do every day, and most people use one of the most popular options. These can be either desktop or app-based such as IOS email and Microsoft Outlook, or web-based such as Gmail, Yahoo, and Outlook

But there are many more options out there! In the last couple of years, there has been an increase in the number of email clients available, some offering exciting new features that have made them very successful.

What email client alternatives are there?

Zoom 

Zoom email was introduced in November 2022 and is still in beta testing. Zoom focuses on offering an all-in-one service without having to use multiple applications while working—reducing the time spent transferring between apps and keeping everything more organized. 

It allows users to connect their Gmail and Microsoft accounts, synchronizing all emails and calendars in one place—all without having to switch apps to make Zoom video calls.

Spark 

Spark claims to be the “smart, focused” email client. It has 14 million users worldwide and was recognized as Editor’s Choice on the Apple app store. Their main feature is a Smart Inbox that prioritizes important emails into their own folder. One special feature spark offers is a gatekeeper that allows you to accept or reject incoming emails based on their sender. Users can also highlight priority senders for easy access to their emails.

Collaboration is another key benefit of Spark—it allows teams to have a shared inbox and drafts can be composed in real-time by several team members. Specific emails and threads can be shared with specific team members, and you can create email templates to be used by the entire team.

Shift 

Shift is a ‘workstation’ service that includes an email client, along with a web browser and other integrations. It seeks to allow you to work entirely from one platform, eliminating the need to switch between different platforms. It can integrate with multiple Gmail and Microsoft accounts as well as Slack, Trello, Evernote or even Spotify. The simple design makes it easy to use and personalize. It even includes a secure password storage service.

eM client 

eM client claims to boost your productivity and break you out of your email routing. It boasts a number of workflow-enhancing tools such as message encryption with PGP encryption, a reply-watcher to notify you of specific replies, automatic message translation, a quick text feature to help you compose emails faster, email snoozing, and more.  It is compatible with Gmail, iCloud, Microsoft 365, SmarterMail, Mailfence, and MDaemon.

Spike 

Transforming email to a workspace is the main focus of Spike, offering features that increase team productivity. It seeks to transform email into a live-chat format, making it more conversational and taking away the clutter of traditional email. Collaborative online notes and tasks allow users to take notes as well as create tasks and to-do lists on the app—allowing easy access for different devices and users. It also offers group chats and a calendar feature. 

Thunderbird

Making email easy is the promise of Thunderbird. The setup is super simple, using a mail account setup wizard, allowing installation without needing to know your STMP, IMAP, or other certificates. Thunderbird offers a fast way to add new contacts to your lists as well as setting contacts into different lists to keep data organized. One key feature is the tab system which allows you to switch between different emails much like you would in a browser—in fact, Thunderbird is created by the Mozilla Foundation, which also created Firefox.

Which email client is the best for me?

Smaller email clients have evolved significantly, adding value to their platforms in the form of new features. They’ve switched their focus to simplicity and productivity, creating some real competition for the bigger clients. When it comes to choosing the best email client for you, you should focus on the specific features they each offer, and decide based on what works best for your workflow!

Email Meter: ShuttleCloud also offers email analytics

Today I’d like to introduce you to another part of ShuttleCloud: Email Meter. As experts in both email and data, we know the value that email statistics hold. Knowing your email volume, response times or top interactions can tell you so much about your business or personal productivity, especially if most of your work passes through your inbox.

How does Email Meter work? 

By connecting to your inbox, Email Meter gives you a wide range of metrics and insights. The dashboard includes charts and other visualizations to help you easily interpret your data. These insights are generated using the email headers, which includes the email sender, recipients, sent/receipt time, date, and other information. Email Meter cannot access any information beyond these headers such as the actual text body of the email or any attachments, giving you complete security.

Email Meter is perfect for different use cases:

Individuals 

For single users, Email Meter is perfect for analyzing their personal productivity and workload. It helps you to understand your inbox, so you can organize it better and concentrate on the emails that are actually important. The free version can be instantly set up, simply by logging in here. This gives you monthly and weekly reports with a full dashboard of metrics. There is a Pro version which adds filtering, 2 years of historical data, and raw data exports.

Teams 

For teams of 2-20, Email Meter Teams provides a full team dashboard. You can see all of your team members from one dashboard, or generate full reports for any specific team member (or combination of team members. It’s great for understanding who in your team is dealing with the most workload, responding slowly, or not communicating as much as they should. You can set up your team quickly and easily here.

Enterprises 

For larger teams with more advanced needs, Email Meter Enterprise is the best solution. With fully customizable dashboards, you’re able to expand beyond the metrics offered by Pro and Teams. Track thread length to understand your team’s efficiency in solving problems, monitor specific SLAs to track response time expectations, or have entirely new metrics created just for you. As an Enterprise customer, you’ll also receive a personalized onboarding experience and a dedicated Customer Success manager.

Email Meter Pricing 

  • Free: Individual metrics on a monthly and weekly basis are completely free, and will be forever. A free 7-day trial of Pro and Teams is included when you sign up.
  • Pro: 15$/month yearly payment ($180) or $19/month. Unlocks filtering, 2 years of past data and other advanced features.
  • Teams: 15$/user/month yearly ($180) or $19/user/month. An extension of Pro, adds the ability to see your whole team from a central dashboard, and generate full reports for any combination of team members.
  • Enterprise: Pricing dependent on needs. Unlocks the most powerful features, generally recommended for teams of 15+ members. Completely custom dashboards and metrics can be created for you upon request.

If this sounds like something you or your team could benefit from, you can sign up for free here. If you’d like a full demo to explore which solution is the best fit for your business, you can request a demo here.

Email Migration And Email Forwarding: Do You Know The Difference?

Imagine the following scenario: You’ve just graduated from college and have entered the workforce. Finally, it’s time for a real paycheck—congratulations! You’ve also been given a shiny new work email address. Neat, right? But there’s a problem…

You still receive emails you’re interested in your old college email address, and you want to receive these same emails to your personal email instead. You could keep checking your college email, but no one wants to juggle three inboxes!

What’s the solution? There are two options here—email forwarding and email migration. But what’s the difference?

Email Forwarding

Email forwarding allows you to automatically resend all emails received from one inbox to another inbox. In our example, you could set up email forwarding on your college email, and then any email you receive will automatically be forwarded to your personal email.

This is simple to set up in most email clients and is the quickest solution for a temporary fix. You can find instructions for Gmail and Comcast here:

How to set up forwarding in Gmail

How to set up forwarding in Comcast

But why is this not ideal in the long term? Let’s jump back to our example. You’ve been at your new job for a few years now, and your emails from old classmates have all dried up. Nothing else is being forwarded of any value. It’s time to shut it down, but you don’t want to lose all your old love letters and gossip from your golden college years! How can you keep everything? Email migration time!

Email Migration

When the time has come to move from one email address to another permanently, email migration is the way forward. It allows you to transfer all of your emails, including any attachments, from one inbox to another. You also get all your contacts!

Whether your story is just like our example and you need to transfer a single inbox, or you’re a business owner looking to migrate thousands of inboxes, we’ve got a migration solution for you.

I want to migrate a single inbox

ShuttleCloud powers the migration process for the biggest email providers in the world, including Gmail and Comcast. You can migrate from any provider to another, or within the same provider. The steps for each provider will vary, but here are some instructions for the main ones:

Gmail migration instructions

Xfinity for Comcast migration instructions

I need migration services for my business

For large-scale migrations, ShuttleCloud offers two options. The best for you will depend on how you’re looking to offer this migration service to your customers/users.

1. Migration using the ShuttleCloud API

Technical jargon aside, using our API is basically a way for your users to access migration services from within your own platform. You’ll need your engineers to build some framework around this, but it offers you complete flexibility in how everything looks. For example, this is how we offer migration services to Gmail—we do the raw work in the background, and they make it look pretty and offer a seamless experience to their users.

2. Using a ShuttleCloud migration portal

If you want a ready-to-use solution with minimal engineering involvement on your side, a ShuttleCloud-hosted portal is the way to go. Our team of engineers and designers will build a portal to your exact specifications, allowing you to offer your users the exact experience you have in mind. As you don’t need a lot of technical work on your side, it’ll free up your engineering team’s valuable time, while still delivering a customized solution. We’ve covered how we’ve designed and built these portals in detail here.

Which solution is best for me?

Whether you’re migrating your old college inbox, or need a powerful portal to move thousands of inboxes daily, Shuttlecloud is here to help. We’re here anytime to discuss your needs and find the best solution for you and your users—get in touch with us here to learn more!