Posts tagged "ShuttleCloud"

How Cyber Planking helps unite ShuttleCloud during the quarantine!

How the best work-from-home tool can be attempting to be human!

March 26th, 2020

We’re all here; it is unavoidable. Current world events have most of us and our teams working from home. There are millions of articles on how to be productive remotely, how to set up your home office, and what are the best tools to use.

What I find missing are articles on how to keep your culture going, how to stay “human” and not become virtual avatars. How to keep the unique identifiers that make our teams special and make us bond at the workplace.

One of ShuttleCloud’s core values is“we are in the trenches, together,”we are a team that helps each other out. Don’t get me wrong; you can still do this remotely. I know remote companies that do this every day.

However, how do you adapt if this is your new reality? In a team full of camaraderie, high fives, and jokes, what can we do?

Spoiler: I don’t have a definite answer, but I have cyber planking:

Our founder Eduardo, taking on the challenge

Yes, every day at 12:33 pm, the ShuttleCloud team unites, we put our laptops down, see our faces in a non-meeting environment, make a joke or two, and then we plank:

Rafa having a great laugh!

What’s been even better are people who are not planking joining in. Why? I guess it’s because we are in the trenches together.

Tomas uses his baby as a weight

All you need is the following:

  • Your favorite video conference software
  • A designated timer (they do not get to plank 😞)
  • And once somebody falls, have them shout out their name.

And of course, make it into a challenge:

Competition makes everything better, we compete individually and by tiers

Recap on Slack included:

Carlos does a great job as our timekeeper

In the spirit of competition, our team average is 2:52, with a median of 2:46. I want to call out our friends at SheetGo & MarketGoo (fully-remote team, not sure about fit) and get their times.

I would also like to remind leaders not solely to focus on productivity tools in these coming months but also to keep in mind the well being of your teams. Let your culture and values guide you.

So stay safe, keep productive, and be “human” as best you can.

Our team just can’t beat Uma’s (Ryan’s dog) time:

Ryan's dog Uma is our plank champion!

The Global Email Market

The email market keeps growing at a steady pace and will reach nearly 5 billion users by 2024.

It was in October of 2018 that Gmail announced it had reached 1.5 billion active accounts: https://twitter.com/gmail/status/1055806807174725633

The worldwide email user market also follows suit. According to the Radicati Group, email is expected to grow to 4.4 billion unique users by 2024. 

Email accounts are also expected to reach 1.86 accounts per person. I, for one, already have five (two business and three personal).

Angel Mendoza

Vice President

19 Ideas to Improve User Onboarding in Webmail Services

More active users—this is the goal. However, we forget that before they can run, the users have to learn to crawl. The first step towards getting more active users is to figure out the users’ first interactions with the service.

Billions of Users… But a Lot to Improve

In spite of email’s status as one of the most popular online services and a mature product in terms of user interface and features, email providers have a lot to improve on in terms of user onboarding. So what are the key factors in a user onboarding process for an email service? What are the best practices if we want to improve the user experience?

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Three user scenarios for easy email migration into G Suite

If you are interested in using our G Suite email migration tool, there are three primary use cases for your consideration:

  • End-user driven (online)
  1. Firstly, create all the user accounts within your new G Suite domain. Follow the steps located here for bulk or individual user creation.
  2. Go to the Marketplace website and install our tool following this link.
  3. Click on “Domain install” to allow your users to migrate their email by themselves.
  4. Send them an email including these steps on how to begin migrating. Your users will be able to migrate their email by themselves at https://gsuite.shuttlecloud.com
  • Admin-driven (online)

As a G Suite Admin, you can migrate all the email accounts of your organization by yourself. You have to follow similar steps to the ones detailed above:

  1. Once you create all the user accounts within your new domain, go the Marketplace website and install our tool following this link.
  2. Then, click on “Domain install.”
  3. After launching the app, you will be taken directly to https://gsuite.shuttlecloud.com. From here, as an administrator, you will be able to migrate messages from the old email accounts into the new user accounts one by one.
  • Admin-driven (offline)

You can provide us with a CSV, and we will load all those migrations for you. You will have to follow the steps below:

  1. Write to project@shuttlecloud.com asking for our bulk migration option, and we will provide you with the cost, instructions and a template for the CSV.
    • (The template requires the old user email address, old user password, and mapping from old email to the new G Suite email address).
  2. Create all the user accounts within your new domain. Follow the steps located here for bulk or individual user creation.
  3. Go to the Marketplace website and install our tool following this link. Then, click on “Domain install.”
  4. Provide the CSV template filled-in to your ShuttleCloud customer representative.
  5. We will begin your email migration. As soon as the migrations are complete, we will let you know.

How to migrate emails from Office 365 into G Suite or Gmail using the ShuttleCloud Migration Tool

How to migrate emails from Office 365 using the ShuttleCloud Migration Tool

The first step to migrate your emails from Office 365 is to either launch the app previously installed in your G Suite domain (see the following help article for details on how to launch the app) or by visiting: https://gsuite.shuttlecloud.com.

You will then be taken directly to the email migration screen pictured below. From here, as an administrator, you will be able to migrate messages from your Office 365 account to any Google account. Note that this could be your G Suite Domain account, a user account within your G Suite Domain, or even another Gmail account.

In Step 1 you will be selecting the More/IMAP option where you will be asked to type the IMAP server and your Office 365 account details. In the IMAP server type: imaps://imap.outlook.com and then the email address and password of your account.

Step 2 is very similar, except you will be selecting the destination account to which the emails are migrating into, this can be an account in your G Suite domain or a consumer @gmail.com email address.

Step 3 is simply adding the email address you want to be contacted once your migration has begun, as well as when your migration has completed.

What is the difference between ShuttleCloud integrated within Gmail and the ShuttleCloud G Suite Marketplace Tool?

Depending on what your final goal is, you will be better off using 1. ShuttleCloud’s integration within Gmail or 2. the ShuttleCloud Migration Tool in the G Suite Marketplace.

1. If what you want is to import mail and/or contacts to your Gmail or G Suite account from a prior webmail provider such as Hotmail or Yahoo then the ShuttleCloud app within Gmail is the best option for you!

Your users will be able to complete their migrations following the steps in this article: https://blog.shuttlecloud.com/how-do-i-import-email-from-another-email-account-into-a-gmail/ or if you prefer a video: https://www.youtube.com/watch?v=qEeorOjbbNU&t=

2. If, on the other hand, what you want to do is import emails to your G Suite account from a business email provider such as G Suite, Office 365, or others, then the ShuttleCloud Migration Tool in the G Suite Marketplace App is what you are looking for! This option includes bulk import and dedicated support.

You may install it following these steps: https://support.shuttlecloud.com/article/362-how-to-install-the-shuttlecloud-migration-app or if you prefer a video: https://www.youtube.com/watch?v=X02g-bKkR7U

So, going a bit deeper. What is the difference between both options?

ShuttleCloud integrated within Gmail:
– It’s a free service provided by Gmail.
– User-driven migration within the Gmail interface.
– Migrates from most consumer email systems (e.g., Yahoo, Gmail, Outlook, AOL, etc.).
– G Suite admins can activate the service for end-user-driven migrations within Gmail: https://www.youtube.com/watch?v=R1o5X7d0mWY&t=7s
– Includes email forwarding and contacts import capabilities.

ShuttleCloud G Suite Marketplace app
– Has 1 free migration, then each additional migration is $19.95.
– Includes dedicated support and advice from G Suite Experts.
– Admin-driven or user-driven from a separate interface to Gmail’s UI. (email us about admin-driven bulk migrations)
– Provides support for consumer email providers, business email providers, and custom IMAPs.

In all, they are two different solutions aimed at solving different type of needs.

For more information, do not hesitate to contact us at support@shuttlecloud.com

 

Archiving suspended, inactive, or ex-employee G Suite Accounts using ShuttleCloud

Back up suspended, inactive, or ex-employee accounts in G Suite

The ShuttleCloud Migration Portal allows a G Suite admin to back up email for suspended, inactive, or ex-employee accounts to one of two options:

1. A consumer @gmail.com address (in step 1 select My Domain and in step 2 Gmail):

2. Another GSuite account in your domain (in step 1 select My Domain and in step 2 My Domain):

***NOTE*** We recommend creating an archive G Suite Account if you’re using G Suite as the back up alternative.

To install our tool and get up and running follow the steps in these articles:

How to install: https://support.shuttlecloud.com/article/362-how-to-install-the-shuttlecloud-migration-app

How to migrate email: https://support.shuttlecloud.com/article/352-starting-an-email-migration

Need help backing up contacts and file data, email us at support@shuttlecloud.com.

Email providers supported by ShuttleCloud

One of ShuttleCloud API’s differential values is the large number of supported email providers. Currently, our platform supports email and contacts migrations from 247 email providers.

Thanks to that, our customers can help their users import email and contacts easily, reducing the friction users face when they switch to a new provider.

This is the complete list of email providers supported by ShuttleCloud (updated on 28.02.2017):

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Customer Stories | Gmail

Gmail Enhances the Onboarding of 1+ Billion Users Thanks to ShuttleCloud’s Migration Solution

Gmail is Google’s free ad-supported email service. With more than 1 billion active users, Gmail is the biggest free email provider in the world. Moreover, it is very popular among companies, with 60% of mid-sized US companies and 92% of startups choosing Gmail as their business email provider.

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Customer Stories | Comcast

Comcast Enhances New Users’ Onboarding with ShuttleCloud

Comcast, the leading American mass media company, is one of the largest broadcasting and cable providers in the world. Through the XFINITY Connect web portal, Comcast provides email and voicemail access to its high-speed internet/voice customers.

The Comcast XFINITY team wanted a solution that would improve new users’ onboarding by seamlessly importing emails and contacts from their previous webmail providers.

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